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Grievance management case study

Here we list a selection of key cases on discipline and grievance issues, providing a summary of the decision and implications for employers. Log in to view more of this content. If you don't have a web account why not register to gain access to more of the CIPD's resources. Please note that some of our resources are for members only.
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Case study of grievance handling

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Grievance Handling: Definition, Features Causes, and Effects

It must be expressed by the employee and brought to the notice of the management and the organization. Grievances take the form of collective disputes when they are not resolved. Also they will then lower the morale and efficiency of the employees. Unattended grievances result in frustration, dissatisfaction, low productivity, lack of interest in work, absenteeism, etc. This dissatisfaction must crop up from employment issues and not from personal issues. The manager should immediately identify all grievances and must take appropriate steps to eliminate the causes of such grievances so that the employees remain loyal and committed to their work. Effective grievance management is an essential part of personnel management.
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Complaint Management Case Study

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Username: Password: Log in. This case study is based on real life events and on the actual approach taken by Jay Webb as the appointed independent HR professional. Names have been changed for confidentiality reasons. The aim of this case study is to give you an idea of the processes involved when performing a grievance investigation. If you have any questions regarding the processes, please feel free to contact us.

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