Developing a bespoke, skills-based programme to unlock performance improvement within the Safety, Health and Environmental SHE Team at Royal Mail Group — leading to better outcomes and more cost-effective operations. Challenge: A technical skills-based approach not producing results, highlighting the need for a shift to softer skills to improve performance. Result: A better-equipped team at the Royal Mail Group has already led to improvements both in customer relations and internal communication, with further benefits expected such as an enhanced sense of contribution and fulfilment, and cost-benefits from reductions in accidents, incidents and claims. The Royal Mail Group has a year history, with , employees in the UK and another 20, employees globally.
RSS (Really Simple Syndication) - zo-ook.info
New research reveals surprising truths about why some work groups thrive and others falter. Illustration by James Graham. By Charles Duhigg. Then she became a researcher for two professors at Harvard, which was interesting but lonely.
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Improvement work invariably involves work across multiple systems and disciplines within a practice. The quality improvement QI team or committee QIC is the group of individuals within a practice charged with carrying out improvement efforts. To be effective, the team should include individuals representing all areas of the practice that will be affected by the proposed improvement, as well as patient representatives.